At Stella Luxury Hair, we take pride in providing premium wigs and bundles made with exceptional quality. Each order is carefully inspected before shipment to ensure you receive the products in perfect condition.

Because of the nature of our products, all sales are final. However, we want every customer to be satisfied with their purchase. Please read our return guidelines below.

1. No Refunds on Hair Products

For hygiene and safety reasons, we do not offer refunds on wigs, bundles, or hair extensions once purchased.

2. Returns & Exchanges

We only accept returns or exchanges if the item delivered is incorrect or defective.

To qualify:

●  The product must be unused, unaltered, and in its original packaging.

●  Lace must still be intact (not cut or customized).

●  Hair must not be brushed, installed, dyed, washed, or styled.

If you receive a wrong or defective item, please contact us within 48 hours of delivery.

3. How to Request a Return or Exchange

Send the following details to us at +234 9137937698

●  Full name

●  Order number

●  Clear photos or videos of the item received

●  Description of the issue

Our team will review your request and provide the next steps.

4. Shipping Costs

For approved returns or exchanges:

●  Customers are responsible for return shipping costs.

●  Stella Luxury Hair will cover the cost of sending the replacement item once the returned item is received and inspected.

5. Order Cancellations

Orders cannot be cancelled once payment is completed, as processing begins immediately.

6. Custom Orders

Custom-made wigs or specially requested styles are not eligible for return or exchange, except in cases of a proven defect.

7. Contact Us

If you have any questions about this Refund & Return Policy, please reach out:

📩 Email: stellaluxuryhair@gmail.com

📞 Phone/WhatsApp: +234 9137937698